Bilingual Case Worker – Emergency Assistance Services

POSITION TITLE: Bilingual Case Worker – Emergency Assistance Services


DEPARTMENT: Su Casa Hispanic Center

REPORTS TO: Director, Su Casa Hispanic Center


WORK HOURS: 37.5 Hours Per Week

WORK LOCATION: MidPointe Cincinnati

DATE: May 2024

Position Summary

The Bilingual Caseworker will assist Hispanic/Latino individuals, children, and families from low-income backgrounds connect with and gain access to all available benefits, employment, school enrollment, and financial assistance. The Caseworker will assist individuals and families in situational challenges present due to poverty, immigration status, language/cultural barriers, and navigating different systems in the community. The Bilingual Caseworker will serve as the first point of contact for clients and refer clients either internally or externally for additional services.

Essential Job Functions:

1. Remain familiar with social programs, healthcare, and educational services available to the Hispanic/ Latino community in the Greater Cincinnati area.

2. Provide emergency assistance services to individuals and families such as: information and referrals, sight translation of documents such as bills, notary services, Medicaid applications, Job and Family Services applications for food and financial assistance, school enrollment for children, passport applications and deportation safety planning, assist with police reports, and advocate for survivors of intimate partner violence.

3. Assist in the planning and execution of MARCC ID Drives, under the Direction of Su Casa’s Director.

4. Represent Su Casa at various agency and community partner events, including presentations on Su Casa services and other topics relevant to the work of Su Casa Hispanic Center and Catholic Charities Southwestern Ohio.

5. Document services in Salesforce in a timely manner.

6. Document services in the appropriate format for internal and external requirements.

7. Other duties assigned.

Qualifications and Skills Requirements:

1. Bachelor degree in social work or related field

2. Oral and written fluency in Spanish and English

3. Proficient in computer skills including knowledge of Excel (create spreadsheets, sort, drop down menus, formulas, look up tables, etc.) and/or another database. Ability to sort and file document alphabetically and numerically.

4. Has valid notary license or is willing to get one

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 15 pounds

Please submit resumes to  Resumes will be accepted until the position is filled.