Bilingual Emergency Assistance Supervisor

POSITION TITLE: Bilingual Emergency Assistance Supervisor


DEPARTMENT: Su Casa Hispanic Center

REPORTS TO: Director, Su Casa

DATE: July 2022

WORK LOCATION: MidPointe Cincinnati

Position Summary

The Bilingual Emergency Assistance Supervisor will assist Hispanic/Latino individuals, children, and families from low-income backgrounds connect with and gain access to all available benefits, employment, school enrollment, and financial assistance. The Emergency Assistance Supervisor will assist individuals and families in situational challenges present due to poverty, immigration status, language/cultural barriers, and navigating different systems in the community.

The Bilingual EA Supervisor will provide direct services, and will provide supervision and direction in challenging situations to the Bilingual Su Casa Emergency Assistance Case Workers.

The EA Supervisor will make reports from the services rendered, and will enhance our connections with other non-profit organizations and external partners for the benefit of the individual and families we serve.

Essential Job Functions:

  • Become familiar with social programs, healthcare, and educational services available to the Hispanic/ Latino community in the Greater Cincinnati area.
  • Provide emergency assistance services to individuals and families such as: information and referrals, sight translation of documents such as bills, notary services, Medicaid applications, Job and Family Services applications for food and financial assistance, school enrollment for children, passport applications and deportation safety planning, assist with police reports, and advocate for survivors of intimate partner violence.
  • Provide supervision and direction to the Su Casa Hispanic Center Emergency Assistance Case Workers.
  • Assist in the planning and execution of MARCC ID Drives, under the Direction of Su Casa’s Director.
  • Represent Su Casa at various agency and community partner events, including presentations on Su Casa services and other topics relevant to the work of Su Casa Hispanic Center and Catholic Charities Southwestern Ohio.
  • Document services in the appropriate format for internal and external requirements.
  • Formulate internal and external reports as requested by immediate supervisor.
  • Assist in developing new relationships with other non-profit organizations, and enhance our existing partnerships with other non-profits and educational institutions to increase capacity of the Emergency Assistance Services available for the Hispanic/Latino Community.
  • Other duties assigned by immediate supervisor.

Supervisory Responsibilities:

Bilingual Emergency Assistance Supervisor will provide supervision and Direction to the Emergency Assistance Case Workers, and volunteers and interns that support the Su Casa Emergency Assistance Services.

Minimum Qualifications and Skills:

  1. Bachelor degree in social work or related field from an accredited University.
  2. Oral and written fluency in Spanish and English
  3. Culturally Competent and knowledgeable of the Hispanic/Latino Culture.
  4. Two years or more of supervisory experience.
  5. Intermediate level of computer skills
  6. Has valid notary license or is willing to get one

Work Environment:

Typical office environment with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment;
  • Talk to other employees/clients and hear them;
  • See and be able to read, write, and interpret written documents;
  • Occasionally lift and move objects weighing up to 15 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.

Please submit resumes to  Resumes will be accepted until the position is filled.