Case Management Supervisor – Refugee Resettlement Services

POSITION TITLE: Case Management Supervisor – Refugee Resettlement Services


DEPARTMENT: Refugee Resettlement Services

REPORTS TO: Director, Refugee Resettlement Services


DATE: August 2022

WORK LOCATION: MidPointe Cincinnati


Position Summary

Under direction, the Case Management Supervisor provides administrative and clinical supervision to the Preferred Communities (PC) Case Manager, Refugee Support Services (RSS) Case Manager, Reception & Placement (R&P) Case Managers, and Social Work Student Interns. Additionally, the Case Management Supervisor maintains a small caseload of case management clients enrolled in the Preferred Communities program.  This position is responsible for the management, implementation, and quality assurance of trauma-informed, family-centered case management services, ensuring compliance with program requirements/guidelines.

Essential Job Functions:

  • Promote teamwork; coordinate the workload of case managers and delegate responsibilities; determine work priorities and ensure adequate staff coverage; communicate regularly with Refugee Resettlement Services Director
  • Work with staff, volunteers, and key stakeholders in the community to ensure clients receive services in a timely and effective manner.
  • Ensure program goals are met and reported according to contractual agreements.
  • Assume responsibility for the accuracy, substance, and timeliness of program reports, schedules and other relevant work assignments.
  • Maintain a caseload of 1-5 Preferred Communities intensive case management cases as needed.
  • Track program indicators for Preferred Communities and complete program reports including Preferred Communities Data Supplement Excel Workbook and USCCB Diocesan Narrative Quarterly Report.
  • Ensure successful collaboration with external partners; conduct outreach to community service providers to enhance capacity to support vulnerable refugee populations.
  • Oversee Resource Specialist and Acclimation Program services to ORR-eligible clients who are within 30 days to 2 years post-arrival.
  • Recruit social work student interns to assist with case management services and serve as their Field Instructor.
  • Ensure RSS State webtool is updated weekly and documentation is reported per program requirements.
  • Conduct regular reviews of client case files to ensure quality in service provision and fulfillment of documentation requirements. Act as lead in Continuous Quality Improvement chart review audits for Preferred Communities program and Refugee Support Services case management services.
  • Resolve problems and mediate conflicts encountered during daily operations, determine appropriate solutions, and promote teamwork.
  • Provide annual performance reviews of direct reports as well as training, development and performance feedback.
  • Coordinate new staff training upon hire and conduct ongoing training as needed to ensure high quality service provision in line with agency and funder guidelines.
  • Other duties as assigned

Minimum Qualifications and Skills Requirements:

  • Bachelor degree in social work
  • Five years’ experience providing case management services with supervisory experience
  • State of Ohio LSW
  • Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities
  • Flexibility and adaptability to work with varying client needs and clients from other cultures
  • Must be accurate, detail oriented and organized
  • Must have good time management skills
  • Ability to work well in team environment
  • English required, foreign language skills a plus.
  • Proficient in computer-based client database systems and Microsoft Office Suite.
  • Valid driver’s license that meets carrier guidelines.

Preferred Qualifications and Skills:

  • Master degree in social work
  • Experience working in refugee resettlement or with refugee/immigrant populations
  • Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 25 pounds

Please submit resumes to  Resumes will be accepted until the position is filled.