Case Management Supervisor – Su Casa

POSITION TITLE: Case Management Supervisor


DEPARTMENT: Su Casa Hispanic Center

REPORTS TO: Director of Su Casa Hispanic Center


DATE: June 2022

WORK LOCATION: MidPointe Cincinnati

Position Summary

The Case Management Supervisor will provide administrative and clinical supervision to the emergency assistance and case management programs in the Su Casa Hispanic Center (SCHC). The emergency assistance program assists clients and families in situational challenges and changes they may face due to poverty, immigration status, cultural/language barriers, and navigating different systems in the community. The case management program specifically serves unaccompanied children and recently arrived single-parent households. In addition to supervisory responsibilities, the supervisor will be expected to carry a small caseload of unaccompanied children, providing home studies and post-release services. This position will receive ongoing supervision and support from the COO in regards to services for unaccompanied children.

Essential Job Functions:

  1. Participate in the development and implementation of Individual Service Plans, ensuring they are concise and realistic while carried out in a timely manner.
  2. Conduct and attend regular case processing team meetings to provide case managers perspective to total case management of the client across all agency programs and resources, making case recommendations, and actively coordinating each case with all members of the SCHC team.
  3. Provide annual performance reviews of case managers as well as training, development and performance feedback.
  4. Manage the safe passages program through USCCB, a program to resettle unaccompanied migrant children, and to ensure cases are accepted and completed in a timely manner according to the program guidelines and MOU.
  5. Carry a caseload of approximately 5 to 7 unaccompanied minor cases and approximately 4 to 6 home studies per year.
  6. Manage Trafficking Victims Assistance Program through USCRI, a program to assist foreign-born victims of human trafficking.
  7. Communicate with referral sources and other appropriate parties to advocate on clients’ behalf and develop resources for the population served.
  8. Provide guidance to case managers with concerns regarding issues pertaining to assistance being provided.
  9. Review, develop, or modify work plans, methods, and procedures, determine work priorities, and ensure adequate staff coverage. Assign and distribute work, reviews work for accuracy and  completeness, and returns assignments with recommendations for proper completion.
  10. Resolve problems and mediate conflicts encountered during daily operations, determine appropriate solutions, and promote teamwork.
  11. Ensure quality, effectiveness, and efficiency of case management.
  12. Ensure the case management standards set forth by the Council of Accreditation are implemented and followed for the program.
  13. Ensure data for the program is maintained and input into the designated database, complete operations and quality improvement reports on a monthly and/or quarterly basis
  14. Other duties as assigned.

Supervisory Responsibilities:

  • Case Managers
  • Family Reunification Case Managers
  • Human Trafficking assistance program

Required Qualifications and Skills:

  1. Master’s degree in human services, social work, sociology, psychology, or another related field preferred not required
  2. Proficient in computer skills including knowledge of Excel (create spreadsheets, sort, drop down menus, formulas, look up tables, etc.) and/or another database. Ability to sort and file documents alphabetically and numerically
  3. Driver license and access to a personal vehicle
  4. Accurate, detail oriented, and organized
  5. Good time management skills
  6. Excellent oral and written communication skills
  7. Must read, write, and speak English and Spanish fluently
  8. Demonstrated ability to work with partners and groups
  9. Culturally competent
  10. Experience working with the population preferred 

Work Environment:

Typical office environment with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 15 pounds

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.

Please submit resumes to  Resumes will be accepted until the position is filled.