Chief Operating Officer

POSITION TITLE: Chief Operations Officer


DEPARTMENT: Administration




LOCATION: 7162 Reading Road, Cincinnati, Ohio 45237

Position Summary:

In collaboration with the CEO, the COO will articulate and implement the strategic vision and leadership of the agency; oversee a portfolio of programs and related services as well as administrative functions; evaluate the effectiveness of programs; help to promote and diversify funding through effective resource stewardship; advance a culture of trust, commitment, accountability and spirituality among employees and volunteers; provide mentoring, guidance, supervision, and professional development to leadership staff; and raise the agency’s profile through external communications.

Essential Job Functions:

  1. In coordination with the CEO and executive team, plays key role in the overall development, strategic planning, service delivery, and management of the organization across multiple sites and departments; Responsible to oversee the coordination, integration, and delivery of all programs, contracts and related services; Promotes collaborative relationships between program areas ensuring that the expectations of Charity Donors, Partners, Clients, and other stakeholders are consistently met; Ensures the delivery of qualitative and quantitative goals and outcomes of programs and services; Monitors effective and efficient service delivery ensuring feasibility and sustainability of programs; Coordinates and analyzes data to ensure programmatic and operational decision making process; Analyzes operational reports to increase agency efficiency, transparency and collaborative efforts among teams; Oversees framework of policies, practices, guidelines, processes and procedures used by the agency to ensure strategic goals and objectives are being met; Works with the CFO to ensure sound fiscal management of program operations; Ensures timely and accurate revenue and operating reports are submitted for government funded programs.
  2. In partnership with Director of Human Resources develop and execute HR strategy in support of the strategic direction of agency, specifically in the areas of talent management, professional development, succession planning, performance management, staff motivation and morale.
  3. In conjunction with IT Supervisor, develop the agency’s IT strategy and ensure IT systems are in place to support operations to facilitate the success of the agency.
  4. Works collaboratively with the Director of Mission Advancement to support fund development efforts; Coordinates with the CEO on developing new program ideas and pilot projects, including integrating successful pilots into current programs.
  5. Provides regular feedback and help build the skillsets of direct reports by way of mentorship, and encouragement in order to motivate staff; Provides assistance and guidance on how to troubleshoot program challenges and staff performance; handles general facility-related matters; works alongside Director of Marketing to help grow participation and community awareness of our services; Serves on various boards as directed by the CEO; Works collaboratively with Archdiocesan and other relevant social welfare structures in order to address the social welfare needs in the community; Represents the Agency with community organizations, parishes, local, state and national organizations as deemed required.

Supervisory Responsibilities:

The COO will oversee a program portfolio that includes the operations of Early Childhood Mental Health, Parenting Education, Refugee Resettlement, Immigration Legal Services, Su Casa Hispanic Center, Food for All, Caregiver Assistance, Mental Health, and Senior Corps Services. The COO will also provide oversight and supervise program integration, quality improvement as well as the IT Supervisor.

Minimal Qualifications:

  1. Bachelor’s degree in Public Administration, Business Administration or related field required
  2. Minimum 5 years’ progressive experience planning and managing multiple mission-driven programs within a nonprofit setting
  3. 5 years or more experience supervising staff
  4. Thorough understanding of Finance, IT and HR
  5. Results-proven track record of exceeding goals and bottom-line expectations
  6. Excellent analytical, strategic thinking, and problem-solving skills; ability to innovate, with capacity to create or seize opportunities to improve program effectiveness and organizational outcomes
  7. Demonstrated ability to lead a team in managing multiple and often simultaneous tasks, and to create a work environment with a high level of organization, timeliness, cost-effectiveness, accuracy, and results
  8. Demonstrated history of innovative program design and implementation experience supporting creation of funding proposals and budgets
  9. Ability to adapt and provide leadership in the face of conflict, crisis, or changing priorities
  10. Knowledge and commitment to the social teachings of the Catholic Church as it relates to the mission and goals of Catholic Charities Southwestern Ohio.
  11. Evidenced commitment to an interdepartmental, interdisciplinary team approach to work; strong conflict resolution and collaboration skills

Preferred Qualifications:

  1. Master’s degree in Public Administration, Business Administration or related field.
  2. Previous experience as a Chief Operations Officer or similar position.
  3. Five years’ experience supervising senior leadership
  4. Experience having advanced an organization’s cultural development to foster cohesive and effective teams among staff and volunteers
  5. Proven track record of presenting to public audiences

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  1. Use hands to manipulate, handle, feel, and control items or equipment
  2. Talk to other employees/clients and hear them
  3. See and be able to read, write, and interpret written documents
  4. Occasionally lift and move objects weighing up to 15 pounds

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