Employment Services Supervisor

POSITION TITLE: Employment Services Supervisor

DEPARTMENT: Refugee Resettlement Services

REPORTS TO: Assistant Director of Refugee Resettlement Services

WORK HOURS: 37.5 Hours Per Week



WORK LOCATION: Cincinnati (Midpointe)

DATE: January 2024

Position Summary:

Under direction of the Assistant Director of Refugee Resettlement Services, this position provides supervision for all employment and youth mentoring services within the Refugee Resettlement Services Program during and following the Reception and Placement (R&P) service period. In collaboration with other supervisors and the Assistant Director, the position ensures service delivery according to the RSS, City of Cincinnati Human Services Fund, Match Grant, and Refugee Youth Mentoring grants.

Essential Job Functions:

  1. Provide supervision of the Job Developer, Match Grant Coordinator, Employment Specialist, Tax Services Coordinator, Job Readiness Coordinator, and Refugee Youth Mentoring Coordinator.
  2. Supervise job placement and employment services for arriving refugees, secondary migrants, asylees, and other ORR-eligible populations.
  3. Ensure program compliance, service provision, documentation, and data tracking for all employment programs.
  4. Ensure monthly operational report numbers and quarterly outcomes for employment related data is readily available in Salesforce database.
  5. Collaborate with the Case Management Supervisor to complete the ORR-6 Semi Annual RSS Report.
  6. Ensure timely completion of monthly and semi-annual RYM reports.
  7. Collaborate with the Match Grant Coordinator and R&P team to identify Match Grant candidates, screen client for program qualification, and complete enrollments in a timely manner.
  8. Work with the Match Grant Coordinator to submit accurate and timely check requests to the Assistant Director for housing, utilities, food, transportation, cash allowance and employment needs.
  9. Ensure accurate and timely completion of RF-20A, RF-20B, and RF-20C forms for volunteer and in-kind donations for Match Gant program.
  10. Maintain quality of employment charts, service documentation, employment verifications and outcome measures.
  11. Ensure weekly updating of RSS Webtool for all RSS clients.
  12. Collaborate with the Case Management Supervisor to facilitate enrollment of all RCA referrals from JFS into RSS services and assign cases to appropriate staff.
  13. Collaborate with other staff to ensure client compliance with program requirements, facilitate sanctioning process, provide monthly updates to JFS and Community Link staff, and close cases as necessary.
  14. Collaborate with the Case Management Supervisor to authorize issuance of Metro bus passes.
  15. Ensure successful employment placements and staff follow-up to verify employment, employment retention rates and coordination of early problem detection/intervention.
  16. Support the Tax Services Coordinator in providing VITA tax services to clients.
  17. Assist, as needed, with barrier removal and client preparation for employment to enhance their job placement potential and employment retention.
  18. Utilize volunteers, mentors, and interns as appropriate and necessary.
  19. Attend all appropriate meetings, including with community stakeholders, taskforces, potential employers, etc.
  20. Other duties as assigned.

Supervisory Responsibilities:

Job Developer, Employment Specialist, Match Grant Coordinator, Tax Services Coordinator, Refugee Youth Mentoring Coordinator, Job Class Coordinator

Qualifications and Skills Requirements:

  • Bachelor degree in social services or related field or equivalent work experience.
  • Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities.
  • Experience in employer recruitment and job skill development
  • Flexibility and adaptability to work with varying client needs and clients from other cultures
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment. Exceptional attention to detail required.
  • Ability to work well in team environment
  • Proficient in written and spoken English
  • Proficient in computer-based client database systems and Microsoft Office Suite.
  • Valid driver’s license
  • Ability to drive personal and/or agency vehicles
  • Interest and ability to contribute both independently and as a key team member.

Preferred Qualifications:

  • Experience working in refugee resettlement or with refugee/immigrant populations
  • Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 15 pounds

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Please submit resumes to hrd@ccswoh.org.  Resumes will be accepted until the position is filled.