Preferred Communities Case Manager – Refugee Resettlement Services

POSITION TITLE: Preferred Communities Case Manager – Refugee Support Services


DEPARTMENT: Refugee Resettlement Services

REPORTS TO: Case Management Supervisor, Refugee Resettlement Services

WORK HOURS: 37.5 Hours Per Week

DATE: 7/10/2024

WORK LOCATION: MidPointe Cincinnati

Position Summary

The Preferred Communities (PC) Program supports the resettlement of especially vulnerable refugee groups at locations that the U.S. Office of Refugee Resettlement (ORR) refers to as “preferred communities.”  Preferred communities offer excellent opportunities for refugees with special or exceptional needs to achieve self-sufficiency.  The twin goals of the PC program are:

  1. The successful resettlement and integration of especially vulnerable refugees (and other ORR client populations).
  2. The enhancement of PC service providers’ capacity to serve especially vulnerable populations.

The Preferred Communities Case Manager provides trauma-informed Intensive Case Management and family-centered interventions to ORR-eligible individuals experiencing any of the following vulnerabilities:  single parents/guardians, clients with physical disabilities or medical conditions requiring ICM, clients with mental health needs, elderly and homebound clients, youth who have spent many years in refugee camps, survivors of domestic violence or gender-based violence, secondary migrants new to the area, and clients who need social adjustment supports.

Essential Job Functions:

  • Provide case management services in accordance to the Preferred Communities Program Plan, including:
    • Complete initial assessment and submit to USCCB through MRIS online system within 7 days of client enrollment
    • Complete interim assessment every 90 days and submit to USCCB through MRIS online system by the 104th day
    • Complete closing assessment and submit to USCCB through MRIS online system within 14 days of case closure date
    • Record external referrals in agency client database system
  • Develop self-sufficiency service plans in conjunction with client
  • Meet with clients on caseload at least once every 30 days (but more often as appropriate for clients with exceptional needs) for at least 6-12 months or until self-sufficiency is reached
  • Maintain caseload of 15-30 clients.
  • Connect clients to community resources to help address needs and benefit their daily living (i.e. food pantries, thrift stores, faith communities)
  • Ensure case files, both paper and electronic, are kept up to date with the required documentation as set forth in the Cooperative Agreement and program guidelines.
  • Complete case notes for all client interactions and ensure information is entered into the program database in a timely manner per documentation policy procedures.
  • Maintain communication and cultural understanding with clients, between clients and partners, the Agency, and the community.
  • Work collaboratively with student interns and volunteers.
  • Assist with preparation of program reports.
  • Collaborate with Refugee Resettlement Services staff as needed to ensure that clients are receiving the services they need to achieve their goals.
  • Other duties as assigned

 Minimum Qualifications and Skills Requirements:

  • Bachelor degree in social work or related field
  • Demonstrated ability to conduct client assessments, develop service plans, implement interventions, and evaluate service effectiveness
  • Knowledge of local health care system and community resources
  • Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities
  • Flexibility and adaptability to work with varying client needs and clients from other cultures
  • Must be accurate, detail oriented and organized
  • Ability to work well in team environment
  • English required, foreign language skills a plus.
  • Proficient in computer-based client database systems and Microsoft Office Suite.
  • Valid driver’s license

Preferred Qualifications and Skills:

  • At least two years’ experience providing case management services
  • State of Ohio LSW
  • Experience working in refugee resettlement or with refugee/immigrant populations
  • Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 25 pounds

Please submit resumes to  Resumes will be accepted until the position is filled.