Recruitment & Retention Specialist

POSITION TITLE: Recruitment and Retention Specialist

FLSA STATUS: Non-Exempt

DEPARTMENT: Language Services

REPORTS TO: Language Services Program Manager

WORK HOURS: 37.5 Hours Per Week

DATE: October 2023

Position Summary

This position is responsible for the recruitment and retention of contract interpreters for the Language Services Department. This will be achieved through employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. The Recruitment and Retention Specialist is responsible for all compliance regarding interpreter credentials and health requirements as needed for contracted services. In addition, the Recruitment and Retention Specialist will provide ongoing communication and engagement for retention of interpreters.

Essential Job Functions:

Source active and passive candidates utilizing multiple outlets (recruiting sites, social media, virtual job fairs, non-traditional methods, etc.).

· Develop and maintain a network of contacts to help identify and source qualified candidates.

· Screen resumes, interview candidates (by phone or in person), conduct reference/background checks, and gather required credentials for interpreter file.

· Partner with Program Manager and Scheduling Specialist to identify future interpreter needs by language.

· Manage the candidate process and facilitate candidate completion of requirements, initial information session and use of scheduling system training.

· Maintain independent contractor files and ensure all required documents are up to date to comply with different vendors’ requirements.

· Ensure that interpreters are compliant with training requirements as stipulated by The Health Collaborative agreement.

· Maintain and promote communication with contract interpreters on an ongoing basis.

· Respond to inquiries and concerns of interpreters in a timely manner.

· Facilitate problem resolution in conjunction with the Program

Qualifications and Skills Requirements:

Associate degree or equivalent training and experience.

2. Proficient in Microsoft Office (Word, Excel, Power Point)

3. Demonstrate critical thinking and ability to understand and build positive relationships

4. Fluency with oral and written English

5. Prior experience in recruitment preferred

6. Foreign language preferred

7. Cultural Sensitivity required

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 15 pounds

The position will be open until filled.  Please submit resumes to hrd@ccswoh.org.