Director of Refugee Resettlement Services

POSITION TITLE: Director of Refugee Resettlement Services

DEPARTMENT: Refugee Resettlement

REPORTS TO: COO

WORK HOURS: 37.5 Hours Per Week

FLSA STATUS: Non-Exempt

SUPERVISORY STATUS: No

WORK LOCATION: Cincinnati (Midpointe)

DATE: October 2023

Position Summary

The Director of Refugee Resettlement Services leads a diverse and inclusive team of dedicated professional staff facilitating the initial resettlement of refugees, supporting integration through employment and case management services, and engaging the wider community in the work of refugee empowerment, integration, and self-sufficiency. The Director supervises the Assistant Director who is charged with maintaining effective and ongoing operations and leadership of departmental services. The Director also oversees a rigorous quality improvement effort to ensure effective and best of class services are being provided to those served by the department

Essential Job Functions:

  1. Employ servant leadership to ensure effective delivery of all programs and services within the RRS department, including Reception and Placement, Match Grant, Preferred Communities, Health Resource Grant, Refugee Support Services, Refugee Youth Mentoring, Co-Sponsorship, etc.
  2. Engage the broader community in the work of resettlement through stakeholder outreach, education, and coordination with external partners.
    1. Organize and host quarterly consultation meetings with local and regional partners, governmental, non-governmental and private groups.
    2. Meet quarterly with the State of Ohio Refugee Coordinator and Refugee Health Coordinator.
    3. Coordinate with the Parish and Community Engagement Coordinator and Mission Advancement Director to speak to groups of donors and stakeholders about RRS and Catholic Charities.
    4. Promote and encourage strong volunteer and donor engagement with the mission of RRS.
    5. Network with individuals and agencies to meet client education, employment, medical, and other needs and goals.
    6. Develop Memoranda of Understanding with partners.
  1. Oversee the implementation and coordination of professional development and training for staff and volunteers.
  2. Foster diversity and inclusion among RRS team members and those served by RRS, creating an environment of respect toward diverse languages, cultures, and beliefs.
  3. Plan and coordinate ongoing quality improvement of provided services, including quarterly chart audits and satisfaction surveys.
  4. Collaborate with Grants Coordinator to develop and complete grant applications.
  5. Develop departmental and programmatic budgets, plans, and reports in collaboration with the CFO and COO, including individual grant applications, grant reports, logic models, and annual plans.
  6. Prepare records and other reports to comply with all government and funder requirements including audits, monitoring, and other program services.
  7. Direct program in compliance with all Council on Accreditation standards, as applicable.
  8. Other duties, as assigned.

Supervisory Responsibilities: Assistant Director, Administrative Assistant, Quality Assurance

Qualifications and Skills Requirements:

  1. Bachelor’s degree in social sciences, social work, management, international studies, anthropology, or related field.
  2. Minimum of six years of experience working with refugees and immigrants.
  3. Five years of supervisory experience.
  4. Evidence of servant leadership, that is, putting the needs and well-being of those being supervised as a top priority.
  5. Ability to thrive in a dynamic work environment.
  6. Ability to manage various tasks and priorities.
  7. Ability to build trust on teams.
  8. Demonstrated commitment to leadership supporting diverse, equitable, and inclusive teams.
  9. Fluency in written and spoken English.
  10. Proficient in the utilization of Salesforce (or similar software) and Microsoft Office.

Preferred Qualifications:

  1. Master’s degree in social sciences, social work, management, international studies, anthropology, or related field.
  2. Fluency, written and/or spoken, in a language other than English that is spoken by various refugee populations, including, but not limited to, Pashto, Dari, French, Arabic, Tigrinya, Spanish, Swahili, etc.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 15 pounds

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Please submit resumes to hrd@ccswoh.org.  Resumes will be accepted until the position is filled.