Refugee Support Services Case Manager


POSITION TITLE: Refugee Support Services Case Manager 

FLSA STATUS: Hourly Non-Exempt  

DEPARTMENT: Refugee Resettlement Services  

REPORTS TO: Case Management Supervisor, Refugee Resettlement Services  


WORK HOURS: 37.5 hours per week  

LOCATION: Mid-Pointe, Cincinnati, OH  

DATE: April 2024   

Position Summary

Under direction, this position provides case management services to eligible immigrant populations. This position assesses individual and family needs and provides case management to eliminate barriers identified through the creation of a family self- sufficiency plan and individual employment plan. This position works collaboratively with community and internal partners to establish a continuum of care for refugees and their families served through the program. This position assists with serving secondary migrants, asylees and refugees outside of their initial Reception & Placement period as needed to promote self-sufficiency.   

Essential Job Functions: 

  • Screen for eligibility and enroll clients in RSS program; complete intake and assessments on clients within required time frames set forth in Refugee Support Services protocol.  Collect required documents to verify program eligibility. 
  • Develop family-centered self-sufficiency plans with clients. Assist clients in achieving the targets identified in the plan by working with them to eliminate barriers. 
  • Develop individual employment plans for adult members of household. Assist clients in achieving the targets identified in the plan by working with them to eliminate barriers. 
  • Develop household budgets with clients upon program enrollment, after any change in household circumstances, and at 6 and 12 months in the program. 
  • Complete 6 and 12 month follow up assessments with clients. 
  • Connect clients to public benefits and Agency services, including Medicaid, Food Stamps, ESOL and Employment services, and ensure an understanding of how to access them after case management services end.  
  • Connect clients to community resources to help address needs and benefit their daily living (i.e. food pantries, thrift stores, faith communities). 
  • Assist with barrier removal and client preparation for employment to enhance their job placement potential and employment retention, including transportation training to employment placement. 
  • Ensure case files, both paper and electronic, are kept up to date with the required documentation as set forth in grant and program guidelines.  
  • Complete case notes for all client interactions and ensure information is entered into the program database and the State database systems in a timely manner per documentation policy and procedures. 
  • Maintain communication and cultural understanding with clients, between clients and partners, the Agency, and the community. 
  • Collaborate with Refugee Resettlement Services staff as needed to ensure clients are receiving the services they need to achieve their goals.  
  • Other duties as assigned 

Minimum Qualifications and Skills Requirements: 

  • Bachelor degree or job equivalent work experience 
  • Ability to work well in team environment  
  • Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities 
  • Must be accurate, detail oriented and organized 
  • Must have good time management skills  
  • English required, foreign language skills a plus. 
  • Proficient in computer-based client database systems and Microsoft Office Suite. 
  • Valid driver’s license and current insurance 
  • Ability to drive personal vehicle 
  • Ability to be insured on agency car insurance policy 

Preferred Qualifications and Skills:  

  • Experience working in refugee resettlement or with refugee/immigrant populations 
  • Foreign language skills preferred but not required. 

Organizational Responsibility:  

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies. 

Work Environment:  

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues  

Physical Demands:  

Must be able to met the following physical requirements, with or without reasonable accommodation: 

  • Use hands to manipulate, handle, feel, and control items or equipment 
  • Talk to other employees/clients and hear them 
  • See and be able to read, write, and interpret written documents 
  • Occasionally lift and move objects weighing up to 25 pounds