Case Management Supervisor

POSITION TITLE: Case Management Supervisor

DEPARTMENT: Su Casa Hispanic Center

REPORTS TO: Director, Su Casa Hispanic Center

WORK HOURS: 37.5 Hours Per Week

FLSA STATUS: Exempt

SUPERVISORY STATUS: Yes

WORK LOCATION: Cincinnati, Mid Pointe

DATE: April 2024

Position Summary

The Case Management Supervisor will provide administrative and programmatic supervision to the case management programs in Su Casa Hispanic Center (SCHC), serving unaccompanied children and recently arrived single-parent households. In addition to supervisory responsibilities, the supervisor will be expected to carry a small caseload, providing case management, home studies and post-release services. This position will receive ongoing clinical supervision and support from the COO in regards to services for unaccompanied children.

Essential Job Functions:

  1. Participate in the development and implementation of Individual Service Plans, ensuring they are concise and realistic while carried out in a timely manner.
  2. Conduct and attend regular group supervision team meetings to provide case managers perspective to total case management of the client across all agency programs and resources, making case recommendations, and actively coordinating each case with all members of the SCHC team.
  3. Provide annual performance reviews of case managers as well as training, development and performance feedback.
  4. Manage the Home Study/Post-Release Services (HS/PRS) program through USCCB, a program to resettle unaccompanied migrant children, and to ensure cases are accepted and completed in a timely manner according to the program guidelines and MOU.
  5. Carry a caseload of approximately 5 to 7 unaccompanied children cases at any given time.
  6. Conduct home visits for HS/PRS cases, as needed.
  7. Communicate with referral sources and other appropriate parties to advocate on clients’ behalf and develop resources for the population served.
  8. Provide guidance to case managers with concerns regarding issues pertaining to assistance being provided.
  9. Review, develop, or modify work plans, methods, and procedures, determine work priorities, and ensure adequate staff coverage. Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion.
  10. Resolve problems and mediate conflicts encountered during daily operations, determine appropriate solutions, and promote teamwork.
  11. Ensure quality, effectiveness, and efficiency of case management, including the completion of quarterly chart reviews for Case Management and HS/PRS.
  12. Ensure data for the program is maintained and input into the designated database, complete operations and quality improvement reports on a monthly and/or quarterly basis
  13. Other duties as assigned.

Supervisory Responsibilities:

Case Manager, HS/PRS Case Managers, Case Aide

Qualifications and Skills Requirements:

  1. Bachelor’s degree in behavioral sciences, human services, social services, social work, etc.
  2. Three years of progressive experience that demonstrates supervisory and case management experience.
  3. Proficient in computer skills including knowledge of Excel (create spreadsheets, sort, drop down menus, formulas, look up tables, etc.) and/or another database. Ability to sort and file document alphabetically and numerically.
  4. Driver license and access to a personal vehicle
  5. Accurate, detail oriented, and organized
  6. Good time management skills
  7. Excellent oral and written communication skills
  8. Must read, write, and speak English and Spanish fluently
  9. Demonstrated ability to work with partners and groups
  1. Culturally Competent and knowledgeable of the Hispanic/Latino Culture

Preferred Qualifications:

Master’s degree in behavioral sciences, human services, social services, social work, etc.

Organizational Responsibility:

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment
  • Talk to other employees/clients and hear them
  • See and be able to read, write, and interpret written documents
  • Occasionally lift and move objects weighing up to 15 pounds

Please submit resumes to hrd@ccswoh.org.  Resumes will be accepted until the position is filled.